Shipping and Returns
General Shipping Information
Orders are process within 3-4 business days. Orders placed with Premium or Express shipping before 2pm ET will be shipped the next business day.
If the merchandise you have selected is currently not in stock we will give you an expected shipping time at checkout or by a follow-up email.
Shipping to multiple addresses
If you choose to ship to multiple addresses we will add $5 for each additional address. Orders including only gift cards are not charged the additional fee.
We use comparable delivery services for shipping. We use U.S. Postal Service for P.O. Boxes, APO and FPO addresses.
Shipping Options and Times
After receiving your order, our warehouse will package and ship it to you within 3 - 4 Business Days. As our warehouse is located on the east coast, orders shipping to the west coast may take slightly longer to arrive.
If you choose rush or overnight shipping and live on the west coast, please know that the order will take an additional two days to arrive.
For all domestic orders over $150, standard shipping is free! International Orders may be processed manually and cost will vary depending on location.
Returns & Exchanges
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 14 days after merchandise is delivered for an exchange or refund. Tags must be intact. Merchandise received after 14 days will only be accepted at our discretion for an online store credit.
Please note merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.
Step 1: Click on the "Easy Product Returns" Button at the bottom left of our Shop Page and follow the instructions
Step 2: Original Poly Bag
- Pack and seal your parcel securely, returning your item in original poly bag
Step 3: Ship Parcel
- Return merchandises back to us at the address below:
LoyalHana Returns P.O. Box 597 Sagaponack, NY 11962
If you have any questions please contact our customer service team at (646) 321-5755 between 10am - 6pm.
Credit Card Refund
Once your package has been received, your refund or exchange will be processed within 3 business days.